Terms & Conditions
Terms & Conditions
The General Terms and Conditions (hereinafter referred to as GTC) of the Service Provider/seller operating the Chained online store are as follows: Maraczi Mátyás EV; registered office: 30 DESSEWFFY STREET, 2ND FLOOR, DOOR 7, VI. DISTRICT, BUDAPEST, HUNGARY 1066; company registration number: 58846193, Metropolitan Court of Budapest, Company Registration Authority, tax number: 48956631-1-42, email: info@chainedwear.com, phone number: +36706054557, hosting provider's data as per separate agreement.
(hereinafter referred to as the Service Provider) and the Customer (hereinafter referred to as the Customer) using the electronic commerce services provided by Chained in the Chained online store (hereinafter referred to as the online store). (Hereinafter collectively referred to as the Parties).
1.1. These GTC shall apply to all electronic commerce services provided within the territory of Hungary, which are conducted through the electronic online store located at www.chainedwear.com.
1.1.2. The operation of the Chained online store, retail activities are carried out by Maraczi Mátyás EV. Contact details of the operator:
Registered office: 30 DESSEWFFY STREET, 2ND FLOOR, DOOR 7, VI. DISTRICT, BUDAPEST, HUNGARY 1066
Phone number: +36706054557
Email: info@chainedwear.com
1.1.3. Definitions:
Consumer: as defined in the Civil Code;
Service Provider: a business entity defined in the Civil Code, including a person acting on behalf of or for the benefit of the business;
Warranty: the warranty undertaken for the performance of the contract, as provided in the Civil Code, which the business voluntarily assumes for the proper performance of the contract beyond its statutory obligation or in the absence thereof;
Distance contract: a consumer contract concluded within the framework of a system for selling goods or services organized for the purpose of distance selling without the simultaneous physical presence of the parties, using only means of remote communication;
Implied warranty: the liability of the service provider (the seller of the product, the party performing the service) for the defect of the product (more precisely: for the defect occurring in the product at the time of purchase);
Product warranty: in case of a defect in a movable item (i.e., the product) sold by the service provider to the consumer, the consumer may request the manufacturer to remedy the defect, or - if repair is not possible within a reasonable time without prejudice to the interests of the consumer - to replace the product.
Manufacturer: the producer of the product, in the case of imported goods, the importer bringing the product into the territory of the European Union, as well as any person or entity that represents themselves as the manufacturer by indicating their name, trademark, or other distinguishing mark on the product;
1.1.4. Applicable laws and regulations:
Act V of 2013 on the Civil Code
Act CLV of 1997 on Consumer Protection
Act CVIII of 2001 on certain issues related to electronic commerce services and services related to the information society
Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts for the sale of goods, provision of digital content, and provision of digital services between consumers and businesses
Government Decree 19/2014 (IV. 29.) of the Ministry of National Economy on the procedural rules for asserting warranty and guarantee claims for goods sold under a contract between consumers and businesses
Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods
Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses
1.2. Purchasing in the Chained online store is possible by placing an order electronically, as defined in these GTC.
1.3. The services of the Chained online store may be used by anyone who, by providing valid and successful data on the Website, places a valid order and acknowledges the provisions of these GTC as binding on themselves.
1.4. Placing an order does not constitute a contract; it can be freely modified or canceled until performance without consequences. This can be done by letter, telephone, fax, and email. The contract between the parties is concluded with the confirmation of the consumer's purchase offer by the service provider. The confirmation includes the essential elements of the contract (customer's name, address, identification of the ordered product, price, delivery conditions, etc.). The ownership of the product is transferred to the buyer upon payment of the purchase price of the ordered products, i.e., upon payment of the price of the product(s) in case of personal pickup, payment on the spot, bank transfer, or other electronic payment, upon receipt of the money into our bank account, or in the case of cash on delivery, upon handing over the cash to the courier. The contract concluded between the parties for the purchase of the goods in Hungarian constitutes a written contract, which is recorded by the Service Provider and kept for 5 years after its conclusion.
2. Ordering
2.1 Basic data and information necessary for the buyer's decision are always available alongside each product in the Chained webshop, including the price, technical specifications, and a photo of the product. By clicking the "ADD TO CART" button next to the selected product, the chosen product can be added to the virtual shopping cart of the webshop in the desired quantity. Any product can be placed in the cart.
2.2 After placing the selected product(s) in the cart, the content of the cart can be accessed by clicking on the cart in the menu bar. Here, the quantity of products can be modified, and items in the cart can be deleted.
2.3 To order the products in the cart, press the "CONTINUE" button, where the buyer can set their details, payment method (cash on delivery/prepayment/pickup and payment on-site), delivery method, shipping address data, and billing information. Here, additional information, supplements, or requests (e.g., who the courier should call, when the buyer can receive the product, etc.) can be added to the order in the comments section. The data can be modified, and any typing errors can be corrected by clicking on the appropriate field. If everything is satisfactory, to confirm the order, proceed with the "PROCEED TO ORDER" button, which summarizes all the order details. Subsequently, by clicking on the "CONFIRM ORDER AND PAY" button, the order can be finalized, or by clicking on the "BACK TO DATA" button, the parameters of the order can be modified.
2.4 After the order is placed, the webshop sends an electronic confirmation to the buyer's email address with detailed order information.
2.5 The purchase, contract conclusion occurs upon payment of the ordered products' consideration, thus, in the case of personal pickup, upon payment of the product(s) at the time of pickup, in the case of bank transfer, upon receipt of the money into the webshop's bank account, or in the case of cash on delivery, upon handing over the amount to the courier.
2.10 Our Customer Service staff are available to assist our customers with order details at info@chainedwear.com or during business hours at (+36)706054557.
3. Payment methods and payment conditions
3.1 There are five options for settling the consideration for the ordered product(s) in the webshop:
- Payment by credit card upon delivery
- Payment by PayPal payment system upon delivery
- Cash on delivery upon delivery
- In the case of credit card payment, customers can pay for the ordered products by credit card payment to our webshop. By entering the card details on the payment page, the transaction starts. The system informs the buyer, the cardholder, about the payment result, then redirects the buyer to the webshop's page. After the amount is received, the courier service delivers the products to our customers or the products can be picked up personally in our stores.
For payment via the PayPal payment system, customers can pay for the ordered products using a PayPal electronic invoice, also by prepayment, in our webshop. If the buyer chooses this payment method, the website automatically navigates to PayPal's secure payment page during payment, where the payment of the product price can be made automatically and securely using the PayPal system. After the amount is received, the courier service delivers the products to our customers. In the case of cash on delivery, after placing an order, upon delivery, the product package must be paid in cash on the spot to the courier.
3.2 Delivery of the ordered product(s) is possible via home delivery through the courier company.
3.3. The delivery/shipping of the ordered products is carried out by the Service Provider of the Chained webshop, upon the commission of the GLS, UPS, or Hungarian Post courier company, which attempts delivery twice at the delivery address provided at the time of ordering.
3.4 Package delivery takes place on weekdays between 8 am and 5 pm. If the customer is not at home during this period, it is advisable to provide a delivery address (if possible) and a contact phone number (this option is available during the order process, in the comments field). The courier service attempts delivery twice, and any uncollected packages incur shipping costs borne by the customer! - Important! Please examine the package in front of the courier upon delivery, and if any damage (or shortage) is noticed on the products, request a protocol and do not accept the package. The package contains the invoice, the user manual, the warranty conditions, and the printed version of our terms and conditions, which include transaction-related data and information.
3.5 For questions regarding delivery, please contact the operator of the webshop at info@chainedwear.com or at (+36)706054557 during business hours.
4. Right of withdrawal, details of withdrawal
4.1 If the Customer wishes to withdraw from the purchase after the delivery or receipt of the product, they can do so within 14 calendar days after receiving the goods, without giving any reasons. The detailed rules for this are stipulated in Government Decree No. 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses.
4.2 The Customer may exercise the right of withdrawal from the day when the ordered goods were received. In the case of the sale of multiple products, if the services of individual products are provided at different times
6. Accessory Warranty
6.1. Accessory Warranty Rights
The service provider is liable for the defect of the product (more precisely: for the defect occurring due to the existing defect in the product at the time of purchase) with accessory warranty responsibility.
Based on the accessory warranty claim, the Consumer may choose
- a) to request repair or replacement, unless the chosen accessory warranty performance is impossible or would result in disproportionate additional costs to the Service Provider compared to fulfilling another accessory warranty claim, taking into account the value of the service represented in an impeccable condition, the severity of the breach of contract, and the loss of interest caused to the Consumer by fulfilling the accessory warranty; or
- b) to request a proportionate reduction in the consideration - except as provided in paragraph (c) - the Consumer may correct the defect at the obligor's expense or have it corrected by another, or may withdraw from the contract if the obligor has not undertaken the repair or replacement, or is unable to fulfill this obligation under the conditions set out in paragraph (d), or if the interest of the entitled party in the repair or replacement has ceased.
- c) In the case of a sale of a movable item between the Consumer and the Service Provider, in the case of a concluded contract, the Consumer cannot correct the defect at the obligor's expense, or have it corrected by another.
6.2.2. No Right of Withdrawal for Insignificant Defects.
6.2.3. Repair or replacement must be carried out within a reasonable time frame, taking into account the characteristics of the item and the expected use of the item by the entitled party, while protecting the interests of the entitled party.
6.2.4. The Consumer may switch to another chosen accessory warranty right. The Service Provider is obliged to reimburse the costs incurred by the switch, unless the Service Provider has given cause for the switch or the switch was otherwise justified.
6.2.5. Upon discovering the defect, the Consumer is obliged to notify the Service Provider without delay.
In the case of a contract between a Consumer and a business, a defect reported within two months of discovery must be considered as reported without delay. The Consumer is liable for any damage resulting from the delay in notification.
6.2.6. In the case of a contract between a Consumer and the Service Provider, the accessory warranty claim of the Consumer expires within two years from the date of performance. If the subject of the contract between the Consumer and the Service Provider is a used item, the parties may agree on a shorter limitation period; a limitation period of less than one year cannot be validly stipulated in this case. The part of the repair time during which the entitled party cannot use the item for its intended purpose shall not be counted in the limitation period. The expiry of the accessory warranty claim restarts for the part of the item affected by the replacement or repair. This rule must also be applied in cases where a new defect arises as a consequence of the repair.
6.2.7. The warranty claim must be considered as validly asserted within the deadline for all defects of the item delivered, which caused the specified defect.
6.2.8. If the entitled party asserts its warranty claim with respect to a specific part of the item - with regard to the specified defect - the warranty claim shall not be considered as asserted for other parts of the item.
6.2.9. The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider.
6.2.10. In the case of replacement or withdrawal, the Consumer is not obliged to reimburse any decrease in value of the item resulting from its proper use.
6.3. The obligations of the Service Provider in case of termination of the contract
6.3.1. In the event of termination of the contract, the Service Provider shall reimburse the full amount paid by the Consumer as consideration. However, if the performance was contractually valid for a specified period before the termination of the contract, the consideration for the period in question does not have to be refunded. In this latter case, the part of the consideration for the period of non-contractual performance and the consideration prepaid by the Consumer for the remaining term of the contract shall be refunded.
If the entitled party is entitled to a proportionate reduction in consideration or to termination of the contract, the business must fulfill its reimbursement obligation immediately, but no later than fourteen days after becoming aware of the exercise of this right.
The Service Provider shall refund the amount due to the Consumer in the same manner as the payment method used by the Consumer. With the express consent of the Consumer, the business may use another payment method for the refund, but no additional charge may be imposed on the Consumer as a result.
The costs related to the refund shall be borne by the business.
6.3.2. The business is obliged to handle the personal data of the Consumer in accordance with the provisions of the General Data Protection Regulation.
7. Copyright Protection
7.1. The images, videos, texts, designations, and all other content on our website (www.chainedwear.com) belong to the Chained brand. Any copying or use of this content, whether in part or modified, is only possible with the written permission of Chained. Unauthorized use of this material entails criminal and civil liability.
7.2. Materials provided to Chained by other companies for use are also protected by the copyright of the respective companies.
8. Others
8.1 The service provider is not liable for any damage that occurs due to reasons not attributable to it as a result of connecting to the Chained webshop. It is the responsibility of the visitor to assess how to protect their data stored on their computer from intruders. The buyer is responsible for connecting to the Chained webshop from the buyer's side and for any technical problems and possible damages occurring due to reasons attributable to them during the purchase on the Chained store's website. The operator cannot be held responsible in cases of force majeure. Force majeure shall be considered especially the errors occurring in the Internet network that prevent the unhindered operation of the Chained webshop and the purchase on the website, as well as if data sent and received on the Internet is lost in connection with the operational error.
8.2 The Chained webshop hereby informs its customers that it stores their data for the purpose of fulfilling the contract and for later proof of the conditions of the contract. It does not transfer their data to third parties, except if a third party acts as a subcontractor of the Chained webshop during the fulfillment of the contract. Subcontractors are not entitled to retain, use, or transfer to any legal or natural persons the personal data provided by the webshop beyond ensuring the smooth processing of the order and the proof of the order, in accordance with the applicable Data Protection Act and the Data Protection Principles of the webshop operator.
9 Handling of Complaints Related to Purchases
The contracting parties undertake to make every effort to settle any disputed issues through negotiations.
9.1. Reporting Consumer Complaints, Handling Complaints
If the Consumer has a complaint related to the purchase, they may submit it in person, by phone, electronically, or in writing using the contact details provided in section 1.6 of the customer service. Complaints made in person or by phone to the customer service must be investigated immediately and, if necessary, remedied. If the Subscriber does not agree with the handling of the complaint made in person or by phone, the Service Provider shall immediately draw up a record of the complaint and its position thereon and provide the Subscriber with a copy thereof. If immediate investigation of the complaint made in person or by phone is not possible, the Service Provider shall immediately draw up a record of the complaint made in person or by phone and provide the Subscriber with a copy thereof; otherwise, it shall proceed in accordance with the rules for complaints made in writing (Consumer Protection Act, Section 17/A (3)). Subscribers can enter their complaints and suggestions regarding the operation of the given store, as well as their commercial activities, in the customer book of personal customer service points and sales points. The Service Provider shall investigate the complaint and inform the Consumer in writing of the result of the investigation within 30 days of the notification, in accordance with the statutory requirements, and respond to the complaint substantively. If the Service Provider rejects the complaint, it shall be obliged to provide reasons for its rejection (Consumer Protection Act, Section 17/A (6)). If the Service Provider cannot complete the necessary investigations within this time or obtain the opinions and information necessary for the assessment, the Service Provider shall send a separate notification to the Consumer about the extension of the investigation period.
9.2. Other Provisions
The Service Provider does not deal substantially with Subscriber reports/queries that are inappropriate for investigation and response based on their form or content (e.g., their topic, tone, or clarity), or that do not identify the Service Provider or the problem related to the purchase. The Consumer must refrain from harassing, violating public decency or human dignity, or violating the rights and legitimate interests of the Service Provider, its employees, or contractual partners, their employees during the use of customer service, and when making complaints.
The Service Provider is obliged to keep a record of the complaint and a copy of the response for three years and to present it to the supervisory authorities at their request. In the event of the rejection of the complaint, the Service Provider shall inform the Consumer in writing of the authority or conciliation body that may initiate proceedings based on the nature of the complaint. The information must also include the headquarters, telephone and internet contact details, and mailing address of the competent authority or conciliation body, as well as whether the company uses conciliation procedures for the settlement of consumer disputes.
9.3. Listing and Contact Information of Competent Authorities
To settle disputes related to the provision of the Service, the Consumer may turn to the consumer protection authority, conciliation bodies, and courts, or use the online dispute resolution platform.
9.3.1. Authority of Consumer Protection Authority
In the event of a breach of the provisions of Act CLV of 1997 on consumer protection, the consumer protection authority shall act, and the Consumer may also turn to the competent consumer protection bodies.
9.3.2. Procedure Before Conciliation Bodies
In the case of a dispute arising from a purchase, the Consumer - if they use the service as a consumer - may turn to a conciliation body if their complaint is rejected by the Service Provider. The conciliation body is an independent body operating alongside the county (capital) chambers of commerce and industry. The rules governing the proceedings of the conciliation body are contained in the Consumer Protection Act. The conciliation body having jurisdiction is the one according to the Consumer's place of residence or habitual residence. The initiation of proceedings before the conciliation body requires the Consumer to attempt to settle the dispute directly with the company concerned. The Consumer may initiate the procedure by submitting a written application to the president of the conciliation body. The conciliation body has jurisdiction to settle disputes between the Consumer and the Service Provider arising from the quality and safety of the product, the application of product liability rules, the quality of the service, and the conclusion and performance of contracts between the Parties outside the court.
9.3.3. Jurisdiction of Courts
If the Parties cannot settle their disputes amicably out of court, they may turn to the courts. The Service Provider and the Consumer may proceed with the resolution of their disputes through judicial proceedings under the Code of Civil Procedure.
9.3.4. Online Dispute Resolution
The European Commission operates an online platform for dispute resolution (ODR platform) for consumers who wish to file complaints regarding products or services purchased online and seek an alternative dispute resolution body to handle the complaint.
9.4 The Service Provider is entitled to unilaterally amend the terms of this GTC with effect from next year. Any modification shall enter into force simultaneously with its publication on the Website and shall apply to orders and contracts concluded after its entry into force.
9.5 If a price is clearly misstated on our website (e.g., 8000 HUF instead of 80 HUF), the resulting offer shall be deemed void, and our company shall withdraw from fulfilling the purchase request.
9.6. The amendments to the consumer protection laws effective from January 1, 2024, shall apply from January 1, 2022, in accordance with these GTCs.
Budapest, May 19, 2024